Support - Steadwise

About Steadwise

Steadwise is a companion for vestibular-rehabilitation exercises you have already been given. You set your starting point, and it holds your target range, paces each rep, times your recovery, and eases you off before you overdo it — so you can do your exercises without doing the mental math while your head is moving. Everything stays on your device.

Feedback

We'd love to hear from you. Whether it's a bug report, feature request, or general feedback, email us at support@9592.tech.

Short notes are fine. A sentence about what you tried to do and what happened instead is plenty.

Contact

For support inquiries, email us at support@9592.tech.

Common Questions

What is Steadwise, and is it medical advice?

Steadwise is a pacing companion for vestibular exercises your provider has already given you. It is not a diagnosis, not medical advice, and not a positioning maneuver — it does not perform the Epley or other canalith-repositioning maneuvers. Always follow your own provider's guidance and seek medical care for new, severe, or changing symptoms.

How does the subscription work?

Steadwise Pro is an auto-renewing subscription, offered yearly ($39.99, with a 7-day free trial) or monthly ($7.99). Payment is charged to your Apple Account at confirmation of purchase, and the subscription renews automatically unless turned off at least 24 hours before the end of the current period.

How do I manage or cancel my subscription?

Go to Settings > Apple ID > Subscriptions on your device (or open the App Store, tap your profile, then Subscriptions), select Steadwise, and change or cancel your plan. Cancelling at least 24 hours before the trial or period ends prevents the next charge.

How do I restore my subscription on a new device?

Open Steadwise and tap "Restore Purchases" on the subscription screen. Your subscription is tied to your Apple ID and transfers automatically.

Where is my data stored?

On your device. Your conditions, your dose rule, and your session history are stored locally and are not sent to us or to any server. There is no account and no sign-in.

Can I share my progress with my provider?

Yes. Steadwise keeps a private record of how you're trending and exports a clean PDF you can hand to your provider. The export only leaves your device when you choose to share it.

How do I get a refund?

All purchases are processed by Apple. To request a refund, visit reportaproblem.apple.com or contact Apple Support directly. We do not process payments or refunds.